Returns Policy

We do not have to give a refund if you change your mind about a purchase - so please choose carefully.

If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase as well as proof of fault.

Please email hello@plantpals.co.nz or fill out a support form on our website.